Returns made easy to understand.

7-Day Return or Replacement Window

Unless a different condition is clearly displayed on the relevant product page, an eligible return or replacement request should generally be raised within 7 calendar days from the date of delivery.

For damaged, defective, incorrect or materially different products, we recommend contacting us as soon as reasonably possible after receiving and inspecting the shipment.

Requests submitted outside the stated window may be declined unless a remedy remains legally required or we otherwise agree to assist.

When a Product May Be Returned

Subject to verification and the conditions in this policy, a product may be eligible for return, replacement or another appropriate remedy where:

Condition Required for a Return

Except where the nature of a verified defect or applicable law requires otherwise, a returned fashion product should ordinarily satisfy the following conditions:

• Product is unused and unworn.
• Product has not been washed or altered.
• Original brand tags and labels remain attached.
• Original packaging is retained where reasonably possible.
• Accessories or components supplied with the item are included.
• Product has not been stained, perfumed or damaged after delivery.
• The return request relates to the original order.

When a Return May Be Declined

A return request may be declined where the product no longer satisfies reasonable return conditions, subject always to mandatory consumer rights.

Hygiene-sensitive or specifically excluded products

Products that are inherently hygiene-sensitive, personalised, customised, expressly marked "Non-Returnable" or otherwise legitimately excluded on the product page may not qualify for change-of-mind returns.

A non-returnable designation does not remove a consumer's applicable rights where a product is defective, deficient, spurious or materially not as advertised or agreed.

Received Something Wrong or Damaged?

If your package contains an incorrect, damaged, defective or materially mismatched product, please contact Buyvora Fashion promptly.

We may request clear photographs or other reasonable evidence so the issue can be verified before arranging the appropriate resolution.

Size-Related Return Requests

Customers should review the available size information and product measurements before ordering.

Where a product is eligible for size-based return or replacement, the request must satisfy the applicable return window and product-condition requirements.

Replacement for another size remains subject to availability. If the requested replacement size is unavailable, another applicable resolution may be offered according to this policy and the Refund & Cancellation Policy.

Return Request Process

To request a return or replacement, contact us using the support channels displayed on the website.

Reverse Pickup & Return Shipping

Where reverse pickup is available for an eligible return, pickup may be arranged through a logistics service provider at the original or another serviceable address.

Reverse pickup availability depends on courier serviceability, location and operational conditions.

Where reverse pickup is unavailable, you may be provided with return-shipping instructions. Do not send a product to our registered office or another address without receiving appropriate instructions.

Inspection of Returned Products

Returned products may undergo a reasonable inspection after collection or receipt.

The inspection may confirm:

• The product corresponds to the original order.
• The reported issue matches the return request.
• Tags and supplied components are present.
• The item has not been used, washed or altered contrary to policy.
• The product condition remains consistent with an eligible return.

Verification is intended to prevent return fraud while ensuring legitimate customer requests are handled appropriately.

Replacement Availability

Where replacement is an appropriate remedy, replacement remains subject to product and size availability.

If the same product or appropriate replacement is unavailable, another resolution, including an applicable refund, may be provided according to the circumstances and our Refund & Cancellation Policy.

Refunds for Eligible Returns

Where an eligible return results in a refund, refund processing begins after the applicable verification or return process is completed.

Refund timing after initiation may vary depending on the original payment method, bank, UPI provider, card network or payment gateway.

For complete information about refund methods, processing and cancellation-related refunds, please refer to our dedicated Refund & Cancellation Policy.

When a Return Request Is Not Approved

A return may not be approved where, after reasonable verification, the product does not meet the applicable return criteria.

Examples may include:

• The product has been used or materially worn.
• The product has been washed or altered.
• The returned item does not match the original order.
• Tags, components or accessories are missing without reasonable explanation.
• The product was damaged after delivery by misuse or improper handling.
• The request falls outside the applicable period without another legal basis.

Where a return is declined, you may contact our customer-support or grievance channel if you believe the decision requires further review.