Clear answers for refunds & cancellations.
This Refund & Cancellation Policy explains how Buyvora Fashion handles eligible order cancellations, failed payments, approved refunds, return-related refunds and other payment adjustments.
What happens after a cancellation or approved return?
Cancellation eligibility is checked.
Payment and order status are verified.
Approved refund is initiated.
Bank or payment provider completes settlement.
Understanding your refund.
Buyvora Fashion is operated by BUYVORA TECHNOLOGY E-COMMERCE PRIVATE LIMITED. We aim to handle eligible cancellations and refunds in a clear and reasonable manner.
Refund eligibility depends on the reason for the request, order status, payment status, product condition, return eligibility and applicable consumer rights.
This policy should be read together with our Return Policy, Shipping Policy, Terms & Conditions and Privacy Policy.
A refund becoming eligible and the amount appearing in your bank account are two different stages. After we initiate an approved refund, final credit timing may depend on your bank, card issuer, UPI provider or payment gateway.
When an Order May Be Cancelled
You may request cancellation of an order before it reaches a stage where cancellation is no longer operationally possible.
Cancellation availability may depend on whether the order has already been confirmed, packed, handed over for dispatch or shipped.
Before Processing
Cancellation may generally be easier before fulfilment begins.
During Processing
Cancellation may depend on the order's current fulfilment stage.
After Dispatch
Cancellation may no longer be available once the shipment has been dispatched.
If cancellation cannot be completed because the order has already been dispatched, any eligible post-delivery remedy will be handled under the applicable Return Policy.
How to Request Cancellation
Contact Buyvora Fashion as soon as possible if you want to cancel an order.
Use the contact details displayed on our website.
Share the order number and registered contact information.
Clearly state that you want the order cancelled.
We check whether the order remains eligible for cancellation.
If accepted, the order status will be updated accordingly.
Any eligible prepaid amount is handled according to this policy.
Cancellation After Dispatch
Once an order has been shipped or handed to the logistics provider, direct cancellation may no longer be operationally possible.
If you no longer want the product after dispatch, please review the Return Policy after delivery to determine whether the product and reason are eligible for return.
When a Refund May Be Approved
Subject to verification, a refund may be applicable in situations such as:
Approved Cancellation
A prepaid order is successfully cancelled before fulfilment.
Approved Return
An eligible returned product completes applicable verification.
Unable to Fulfil
We cannot complete an order after payment has been received.
Wrong Product
A verified incorrect item is delivered and refund is the applicable remedy.
Damaged / Defective
A verified eligible issue results in an approved refund.
Duplicate Payment
A duplicated successful payment is verified and requires adjustment.
Refund After an Approved Return
Where a refund is linked to a returned product, refund initiation may take place after the returned item is received or otherwise verified according to the applicable return process.
Returned items may be inspected to verify the product, reported issue, tags, accessories and applicable return condition.
Once the return is approved for refund, the eligible refund amount will be initiated to the appropriate payment method or another lawful method where required.
View Complete Return Policy ↗Failed, Pending or Debited Payments
A payment may occasionally show as failed or pending even where an amount appears to have been debited from your account.
This may occur because of banking delays, UPI network status, payment gateway response, connectivity issues or transaction reconciliation.
First verify your order status and bank transaction. Failed transactions may sometimes be automatically reversed by the bank or payment provider.
If the amount remains debited without a confirmed order or reversal, contact us with the relevant payment reference, order attempt details and transaction information.
Paid More Than Once?
If the same purchase appears to have been paid more than once, please contact us with the transaction references.
We will verify payment records and the relevant order. Where an unintended duplicate payment is confirmed and no corresponding additional valid order exists, the excess eligible amount may be refunded.
Where the Refund Is Sent
Where reasonably possible, an approved refund is generally initiated back to the original payment method used for the transaction.
Alternative refund arrangements may be used where the original method cannot accept the refund or where another method is reasonably required and permitted.
How Long Refunds May Take
After an eligible refund is approved, we aim to initiate it within a reasonable processing period.
Depending on the bank, card issuer, UPI service or payment gateway, the amount may take several business days after initiation to appear in your account.
Weekends, public holidays and banking-network delays may affect final settlement timing.
Charges, Discounts & Refund Calculation
The amount refunded depends on the original transaction and the circumstances of the refund.
- Approved refund amounts may reflect the amount actually paid for the relevant product.
- Discounts and coupon benefits applied to the original purchase may affect refund calculation.
- Shipping or handling charges may be refundable where applicable under the circumstances or law.
- Legitimate return-shipping charges may apply in certain eligible scenarios where permitted.
- No deduction will be made in a manner that unlawfully removes mandatory consumer remedies.
When a Refund May Be Declined
A refund may not be available where the underlying cancellation or return is not eligible, subject always to applicable consumer rights.
Product has been materially used beyond reasonable inspection.
Item has been washed, modified or altered.
Required tags or components are missing without reasonable explanation.
Product was damaged after delivery through improper handling.
Request does not satisfy the applicable return or cancellation conditions.
The request is materially false, abusive or fraudulent.
Nothing in this policy is intended to remove rights that cannot lawfully be excluded where a product is defective, deficient, spurious, materially misdescribed or otherwise covered by applicable consumer protection law.
Refund Approved but Not Received?
If you have been informed that a refund was initiated but it does not appear in your account, first allow the applicable bank or payment-provider processing period.
If the expected period has passed, contact us with:
- Order number.
- Registered email or mobile number.
- Refund or transaction reference, if available.
- Original payment method.
- Date and amount of the transaction.
Need Help With a Refund or Cancellation?
Contact Buyvora Fashion using the details below for cancellation, refund, payment or related grievance assistance.
Payment issue? We’re here to help.
Keep your order and transaction information ready when contacting support about a refund, cancellation or payment issue.